Frequently Asked Questions
How can I track my order?
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking details so you can monitor its progress.
Can I send my order directly to another address or job site?
Can I send my order directly to another address or job site?
Yes, you can ship orders to a different address, including job sites. Please ensure the address is accurate and include detailed instructions if needed.
Which payment methods do you accept?
Which payment methods do you accept?
We accept major credit cards, PayPal, and in store payments. Feel free to reach out if you have specific payment inquiries.
What should I do if my order is delayed?
What should I do if my order is delayed?
On the chance that your order is delayed and doesn’t arrive on time, please contact us. We’ll investigate the delay with the courier and update you on the status.
What happens if my item arrives damaged or incorrect?
What happens if my item arrives damaged or incorrect?
If your item is damaged or incorrect, please contact us immediately with photos and details. We’ll arrange a replacement or refund, if applicable, as quickly as possible.
Can I cancel or make changes to my order?
Can I cancel or make changes to my order?
If you need to cancel or modify your order, please get in touch with us as soon as possible. Changes may not be possible once the order has been processed or shipped.
Can I pick up my order locally?
Can I pick up my order locally?
Yes, local pickup is available! Simply choose this option at checkout, and we’ll notify you when your order is ready for collection.